Virtual Currency & In‑App Purchases Disclosure
Applies to virtual coins/chips and optional in‑app purchases offered on pixelotterhall.com and related experiences.
Important: Virtual coins/chips are not real money.
- They have no monetary value.
- They cannot be redeemed for cash, gift cards, crypto, or items of value.
- They are for in‑app use only (e.g., features, boosts, cosmetic items, or entry to in‑app activities, where available).
1) Optional purchases
You may be able to buy virtual coin/chip packages or other digital items. Purchases are optional and are not required to access basic functionality unless clearly stated at the point of purchase.
2) Pricing, checkout & receipts
- Prices and any applicable charges are shown before you confirm payment.
- Your payment confirmation/receipt is provided by the payment method or platform used for the transaction and may be emailed or available in your account history.
- If a purchase fails or is interrupted, coins/chips may not be delivered until the transaction is fully confirmed.
3) Delivery & balance
- Virtual items are typically delivered immediately after confirmation; occasional delays can occur.
- Your balance may be tied to your account and may not transfer across devices, platforms, or accounts.
- Virtual coins/chips are non‑transferable and cannot be sold, traded, or gifted unless a feature explicitly allows it.
4) No guarantees / anti‑misrepresentation
Buying virtual coins/chips or digital items does not guarantee outcomes, progress, rankings, rewards, or future availability of any feature. Any examples shown in-app are illustrative only.
5) Refunds, cancellations & support
- Digital purchases are generally final once delivered/consumed, unless otherwise required by the purchase channel’s rules.
- If you purchased via a third‑party platform or payment provider, refunds (when available) are handled under that provider’s process.
- If you believe you were charged in error or didn’t receive your items, contact us and include your receipt or transaction reference.
Support email: contact@pixelotterhall.com
6) Changes & availability
We may change, limit, or discontinue virtual items, packages, or features at any time. Virtual coins/chips are a limited license to use in-app features, not a property right.